One example of the Masterlink Platform in the development of endogenous solutions is Central Masterlink. This application allows for the recording of timesheets for all employees, while also integrating a CRM containing client contacts, projects developed and in progress, contracts and opportunities, and a support line where all incoming emails are handled according to specific parameters that determine the urgency of the request, the employee responsible for its handling, and the expected response time.
It is a complex and extremely useful tool, where it is possible to obtain productivity reports, check how many occurrences were recorded, how many were answered, what the average response time was, and whether the Customer Care service is within the SLAs stipulated by Masterlink. Our clients’ satisfaction is always the most important thing.
There is also a reserved area for recording future developments to be considered for later versions of the Masterlink Platform, which can be submitted, according to a scope and an objective, by any Masterlink employee.
Whenever such a development comes to life, the respective tutorial on the best way to use that new evolution is recorded in a parallel process, also integrated into Central Masterlink.
